FAQ
Here are
some FAQ
on how a
business
transaction
takes place
through
Tourist.is
and who
we are
Q:
Who are
we?
A: Iceland
Based Company,
Iceland
Complete.
Located
in Reykjavik
(see address
below).
Because
we are from
Iceland
we are in
touch with
the
travel market
and we know
where the
best prices
and services
are. We
only deal
with established
companies
and have
been in
this business
for nearly
10 years,
celebrating
our 10
year
anniversary
in 2006.
Q:
How competitive
are the
prices?
A: We
always try
to get the
best prices
available
or at
least
very
competitive
prices,
through
the booking
process
you of course
see all
prices before
booking
so we recommend
that you
compare
- Iceland
Express
offers in
most cases
the best
prices in
flights
to Iceland,
you can
choose between
wide selection
of
hotels and
guest houses
through
our online
booking
center and
we only
use AVIS
and Budget
when booking
cars. We
are just
trying to
help you
do this
all at the
same location.
Q:
How do
I book tickets
online?
A: Booking
tickets
online for
your vacation
in Iceland
is easy.
Start by
going choose
the appropriate
section
of this
website.
Begin the
four to
five-step
booking
process
( depends
if you are
booking
flight,
car
or a
hotel
or
guest house
)
by going
to the booking
page
to choose
your criteria,
travel dates
and number
of travelers.
Follow the
signs and
if you are
not sure
just drop
us an email
-
tourist@tourist.is.
For flight
booking
through
Iceland
Express
the only
low-fare
airline
in Iceland,
use these
guidelines:
On step
2 of 5
you choose
from available
flights
on your
preferred
date and
one day
before and
after. Here
you can
see the
price of
the ticket
for your
preferred
flight and
compare
it with
those flights.
On step
3 of 5
you enter
details
about the
passengers.
On step
4 of 5
you enter
your payment
details.
Finally,
on step
5, you
are given
a unique
booking
number that
serves as
an electronic
ticket.
Show this
number at
check-in.
Q:
Is the booking
process
secure?
A:
Booking
process
security
verified
by Thawte
or other
valid SSL
provider.
Q: What
is SSL?
A: SSL is an
industry standard
and is used
by millions
of websites
in the protection
of their online
transactions
with their customers.
SSL ensures
that all data
passed between
the web server
and browser
remain private
and integral.
Booking process
security verified
by Thawte or
other valid SSL
provider.
Q: How
does this work?
A: You decide
what you need;
Hotel, guesthouse,
flight or a
rental car.
Then you fill
in your contact
information
with a valid
email address.
After that you
get into the
SSL environment
where you fill
out the payment
information
and your done.
Q: What
Credit Cards
do we accept?
A: VISA
and MasterCard.
Q: How
are the tickets
delivered?
A: After purchasing
your ticket
on-line, you
will receive
an e-mail. Print
this e-mail
message it will
be your receipt.
Present this
receipt at the
travel agency,
hotel, guesthouse,
to the tour
operator, the
car Rental or
any of the companies
you have selected
on Iceland Complete.is
as your payment/voucher.
Q: Why
should I deal
with Iceland
Complete / Flight.is
instead of other
agencies over
the Internet?
A: We are from
Iceland, we
know the Icelandic
market and we
have many, many,
many years of
experience in
managing online
booking portals
like Flight.is.
We offer one
the biggest
selection of
flight, hotel
and car hire
deals available
in Iceland.
But first and
foremost you
can trust us
because we put
our reputation
on the line
every time you
book with our
company.
Q: How
will I know
that I am getting
the best prices?
A: While surfing
our site, you
have access
to all the information
available from
companies dealing
with the Travelize
system and us.
After studying
your possibilities
and having selected
the options
that respond
to your needs
we know you
are getting
the best prices
available.
Q: What
if I have more
questions or
want to contact
the company?
A: You are welcome
to send questions
to us at anytime.
Our e-mail address
is
tourist@tourist.is
and the postal
address is:
Q: How
can I suggest
improvements
for the Flight.is
Travel site?
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Parking 
Airport Parking 
Children Stay Free 
Fitness
Centre / Gym 
Business Facilities 
Outdoor Pool